top of page
LEARNING BY DESIGN
UNSUNG HEROES IN EDUCATION

In some companies, employers have a difficult time rewarding employees for good work performance, because he/she may feel that they have to provide a monetary reward, that’s usually not in the budget.  However, acknowledging employees for a job well done doesn’t always have to be presented with a monetary reward.  Employee rewards programs are used as a good way to motivate employees to be more engaged in the workplace, to maintain or improve good work performance, as a retention strategy, as well as to recognize deserving employees for a job well done.  According to Achievers, a company that delivers a cloud-based employee success platform, “Employee recognition, helps companies align employees to business objectives by reinforcing behaviors tied to corporate results, and solidifies employees’ emotional connection with your company.”  All employees who perform their job duties well, should at least be acknowledged for a job well done.  In doing so, shows the employee that they are a valued member of your team.  It can also help to motivate those around them to improve upon their own work performance.  In some businesses, however, there are a chosen few, who get the opportunity to be recognized for good work performance.  Specific categories guide the criterion to which an employee can be recognized, without consciously identifying how this can be a form of discrimination.  Is it fair to only reward employees who fall into a specific category, who perform his/her job well and not reward employees, who don’t fall into a specific category, who also performs his/her job well?  For example: The full-time faculty member in higher education who gets accolades for teaching excellence; but what about the part-time adjunct instructor who is as excellent of a teacher, or the full time employee who is not considered Faculty, but who is also an excellent teacher as well?  What about the substitute teacher, or part-time employee who is excellent as well?   In my opinion, removing the categories and criterion to determine who can receive rewards and recognition, will help to make the selection process an equal opportunity for all who is deserving of such recognition. 
 

     Too often we use categories that isolate or separate us from others, without thinking about how “outliers,” might feel.  In my opinion, this is a form of segregation; just like assigning denominations to religion, but that’s a topic for another discussion.  Another example of this criterion setting, appears in some business magazines; you will see certain groups of categories where only a selected few can be recognized, based on criterion, so you cannot nominate someone if he/she does not meet a specific category.  For example, some magazines solicit nominations for people who excel in his/her field that are in the 30 and under age range or 40 and under, but what if an employee is 31 or 41 years of age, who is also excelling in their field?  All employees like to be recognized for a job well done, no matter the age, length of time with the organization, his/her position, or full or part-time status.  Just ask your hard working employees, who are unrecognized or not rewarded (if they are still with the company), does he/she feel appreciated and valued?  When employees are not at least recognized for a job well done, he/she may feel underappreciated, feel like he/she is not valued, and that his/her contribution to the company is meaningless.  Especially, when they see other employees who are recognized, while they are overlooked, just because he/she does not meet a specific category required for recognition.
    

 

Clapping Audience
Senior Female Teacher

Nevertheless, there are also some employers who do not believe in rewarding or acknowledging employees for good work performance.  You often hear some employers say, you should not reward employees for doing their job, because that is what he/she is supposed to do (his/her job).  However, everyone is supposed to do his/her job, but some employees do not perform his/her job responsibilities well, or at all.  There are also employees who go above and beyond their job responsibilities, who are not recognized and this can make an employee want to leave the company and go somewhere he/she feels valued and appreciated.  Recognition and rewards can help to give an organization competitive advantage over competitors, as well as retain quality employees.  Companies should include rewards and recognition as a part of the culture of the organization.  Research has shown how rewards systems are effective, especially when it comes to retaining quality employees.  According to an article in the Huffington Post, “An organization with a recognition culture: puts people first, is predicated on strong relationships, commitment to employee happiness, and strong emphasis on employee development. What’s more, this culture reminds employees of their worth as individuals through consistent recognition, and appreciation from managers and peers.  Recognition linked to a company’s core values, can create a happier, more human work environment, and help organizations reduce turnover” (Mosley, 2016).         

 

Zappos is one of the organizations that is known to have a good employee rewards program.  They even encourage employees to reward each other.  For example, Zappos provides employees with several reward and recognition opportunities by offering Peer-to-Peer Rewards, a Zollar Program, Master of WOW Parking, Coworker Bonus Program, and a Hero Awards program, which allows employees to reward each other for a job well done. Reward and recognition programs such as these, can help to boost employee morale, foster employee collaboration, employee engagement, and retain high performers.  It’s a no brainer that offering rewards and recognition is how companies are rated, “The Best Place to Work.” I encourage employers to evaluate the criterion on how you select which types of employees receive rewards and recognition in your workplace, especially if some employees who do not fit into the checked box, are overlooked and underappreciated for their good work performance.  To all part-time employees, substitute teachers, adjunct instructors, interns, volunteers, to hard working employees who do not fall into a pre-selected criterion to be acknowledged for recognition or reward, to All the Unsung Heroes, on behalf of your employer, I THANK YOU for your hard work, dedication, and appreciate you for a job well done! Keep up the Good Work! I see YOU.

By Lynnette Clement

bottom of page